The technique of handling people by Donald Laird - Summary

The eleven secrets of handling people is definitely a must read if you want to rise into management naturally without effort. This book has so many valuable suggestions for your work life as well as your private life that it is an indispensible guide for everybody.


Ask questions to win cooperation

The habit of accurate observation is fundamental to success in any endeavor. It is a habit in which each of us should be seeking ever to be more perfect.

-- Eugene G. Grace

Men are square and the vast majority of workers want to do right. They quickly respond to a square deal.

-- Charles R. Hook

Be brief to clear up troubles

It is important in a conference that everyone be given an opportunity to talk at length, that ideas expressed be listened to with tolerance by all.

-- Walter S. Gifford

Forget the almighty dollar and think in terms of people.

-- Hortense M. Odlum

One sensible question often takes you farther than a bookful of arguments.

-- George A. Blackmore

Humanity will never completely free itself from recurrences of barbarism until women participate and collaborate equally with men in all phases of life.

-- Vivien Kellems

Confident bearing to control others

appear confident, not only in your words, but also in the firmness in which they are said

Directness to reach into people's mind

People who fail to achieve what they want in life don't want it badly enough to do the hard work. There just ain't no golden chariot that will take you there.

-- Charles E. Wilson

Confidence - in self, in product, in associates, and in the future - is the basis of progress.

-- Glenn L. Martin

Only in America is it possible for a bench worker of today to become an employer of thousands tomorrow. There is only one requirement - the courage to put your big idea in motion and keep it moving.

-- Walter D. Fuller

We have to depend on our manhood, vigor, and hardihood to get along in the world. The big, strong, husky ones of use haven't the right to have ood muscles unless we use them. The bright, keen and aggressive onces haven't any right to such qualities unless we use them. Work is hard - but fun when the heart is in it.

-- Edward G. Budd

Earnestness to arouse enthusiasm

Friendly, kindly guidance wins cooperation which is more to be desired than subservience or meekness

-- Edwin J. Thomas

The way a job is done is much more important than what is done. The spirit in which an undertaking is approached is what counts in getting it carried out.

-- Louis Ruthenburg

Sincerity is the greatest force in the world. It shines in the eye and lends strength to the voice, so that two people meeting for the first time may judge each other fairly. I can always get along with a man who is sincere no matter where he is right or wrong, because I know where he stands.

-- Arthur W. S. Herrington

Democracy is based on the mutual faith of a people, in themselves, in each other, and in a way of life.

-- James L. Kraft

Friendliness to overcome opposition

Good-finding to mobilize ability

A weak leader is afraid to develop those under him for fear they will surpass him. A strong leader knows that if he properly develops his associates he will be even stronger.

-- James F. Lincoln

Treat your men the way you expect them to treat you.

-- Clarence Reese

Leadership involves remembering past mistakes, an analysis of today's achievements, and a well-grounded imagination in visualizing the problems of the future.

-- Stanley C. Allyn

The changing world demands new adjustments and if we do not develop we are left behind.

-- Clifford F. Hood

Harness criticism in a way to win appreciation

Only a fool criticizes people openly. Only a fool neglects to criticize people who need it.

Establish ... through every possible means, the self-respect of workers and make them feel they're part of the team - not just numbers on a time clock.

-- C. Donald Dallas

Our importance to others can only be gauged by our accomplishments.

-- Bill Jack

By praising a person you bring out the best in him, and he will understand you better when criticism is necessary.

-- Clarence Francis

As a springboard to get over an obstacle, try the encouragement of praise.

-- Jack Frye

Increase other's self-esteem to cultivate loyalty

The importance of one's job does not depend upon the pay or the title, every job is important if it is done well.

Never get so busy that you haven't time to think.

-- William M. Jeffers

In business we must have patience to bear with the things that are not pleasant; perseverance to keep everlasting at it to attain the goal we have set for ourselves; and confidence that we shall get there some day.

-- George H. Bucher

Always leave others thinking well of themselves.

Jingle praise to secure best offers

The best way to stimulate is to say something encouraging or say nothing.

One of the most important factors in executive success is gaining and holding the complete confidence of employees - especially executives with whom he comes in close contact - and the industry in which he is engaged.

-- Benjamin S. Katz

Nobody can do a good job unless he is interested in his work with an interest transcending financial gain.

-- William A. Patterson

Know your people to generate harmony

Small departments have the best morale, for then the worker and bosses know each other better - it is just human nature.

Leading - or driving?

The youth of today will find in the world of tomorrow opportunities that the pioneers of yesterday hardly dreamed possible. Riches are more likely to handicap an entrant in the race. That fact is not entirely new with this generation but needs restatement to encourage each succeeding generation.

-- David Sarnoff

Just the minute you get satisfied with what you've got, the concrete has begun to harden in your head.

-- Charles F. Kettering

Lead - don't boss.

The following lists are taken from the book to indicate the differences between a leader and a boss.

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